Privacy Policy

1. Introduction

Welcome to Unitech Home Services. We operate under the legally registered entity PROTECT TECHNICAL SERVICES L.L.C (Trade License No: 757322) in Dubai, UAE. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.

2. Information We Collect

To provide our out-of-warranty appliance repair services effectively, we may collect and process the following data:

• Identity Data: First name and last name.
• Contact Data: Phone number, email address, and service/home address in Dubai.
• Technical Data: Internet protocol (IP) address, browser type, time zone setting, and device information used to access this website.
• Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Data

We will only use your personal data when the UAE law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To schedule and execute technical repair services at your location.
• To manage our relationship with you, including sending invoices and service updates.
• To improve our website, services, marketing, and customer relationships.

4. Google Ads & Personalized Advertising

We use Google Ads to promote our independent repair services. Google, as a third-party vendor, uses cookies to serve ads on our site.

• Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our site and/or other sites on the Internet.
• Users may opt out of personalized advertising by visiting Google's Ads Settings.
• We do not collect sensitive personal information for advertising purposes, and we strictly adhere to Google’s Personalized Advertising policies.

5. Data Sharing and Third Parties

We are a strictly independent, third-party repair provider. We do NOT sell, trade, or otherwise transfer your personally identifiable information to outside parties. We do not share your data with any official appliance manufacturers or brands.

We may only share data with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees and technicians who have a business need to know.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, or erasure of your personal data. If you wish to exercise any of these rights, please contact us.